Businesses of various industries nowadays operate in a rather vibrant and continuously developing environment, at which the need for professional and effective after-sales service and customer support at all levels is a priority.

Since service is most important constituent in any market, it is important for businesses to have well-built and channeled information systems that gather customer information in profiles and customer files, logging all issues the customer faces in the product or service, and to allow the effective follow up and tracking of customer servicing quality, giving top executives the ability to track and measure performance of their employees. This ability will allow them to make important decisions that will improve the quality of service work, which in return will alleviate customer favor and loyalty towards that organization.

Cyberbase Digital has collaborated with numerous companies in order to bring about web portals that are both public facing Internet sites, as well as internal Intranet-Employee portals, allowing inter-divisional interaction and intergation on one hand, and to promote Business-to-Consumer interactions through automated service portals.